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CAHS Library: FAQs

Senior Medical Librarian

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Cilla Sen
(08) 64564212

Library Technician

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Emma Stewart
(08) 6456 4209

Education Session

Does CAHS Medical library offer Library education and training?

Staff are encouraged to access online tutorials available via library website to assist with self-directed learning. For further support, please contact Librarian.

  • Yes.  Please complete the Library Education Session Request form on the bottom right-hand side of   Library webpage.
  • The Library provides sessions on all our resources. We offer one-on-one training (by appointment only) as well as group training.  Requests to support clinical care are given priority over all other session requests.
  • Time slots - 9:00 am - 12;00pm 0R 1:30 pm - 3:30pm; Tuesdays, Thursdays and Fridays.
  • Flexibility available for urgent/critical patient care.
  • University students or staff studying with an affiliated university will need to liaise with their university librarian.

What is Endnote & how do I get it for my computer?

  • EndNote is a bibliographic software program that allows you to store references & PDFs on your computer so you can easily generate bibliographies in specific styles.
  • The WA Health Libraries Network (WAHLiN) has purchased a WA Health-wide EndNote licence giving staff & students access to EndNote.  If you can't find the Endnote icon via START button, please contact HSS.
  • To download EndNote on your home computer see our Endnote Guide .

Can I get help with Endnote?

  • Yes.  To book a session on EndNote (individual or group, in the Library or your department) complete the Library Education Session Request form on the top right - hand under Library Services.
  • To solve a specific problem(s) come to the Library with your EndNote library on a USB/external hard drive/laptop Or book a Library Education Session Request.
  • You might also find a solution to your problem in our Endnote Guide 

Frequently asked questions

Below are a list of commonly asked questions and answers that can assist with your query 24/7.

Library Access

When is the Library open?

  • Library opening hours - Monday - Friday, 8:30am - 4:00pm (excluding public holidays).
  • Library staff assistance from 8:30am - 3:30pm (Monday - Friday)

How does a new staff member gain access to Library web resources and services?

  • Staff and students employed by CAHS need to complete the Register with the library form on the top right-hand side of library homepage.
  • Students undertaking a CAHS course who are not employed by CAHS and University students on placement at PCH need to complete a Student Library Registration form.  

I am a Doctor/Nurse/Allied Health profession, but not a CAHS staff member or student - can I access CAHS resources?

  • You have 'walk-in' access only which means that you can access CAHS Medical Library's print resources only.
  • If you have registered with another WA Health library, you can also borrow print resources from CAHS Library in person. You may place a request at your home library for an inter-library loan from CAHS Library

Can I access the Library from home?

  • Yes. Use your HE number and Active Directory password to login. NB: You must activate your password on-site before you can access resources remotely.
  • Students enrolled in hospital-based courses should use the logon provided by your course coordinator. 

How Do I get after hours access to the library?

  • After hours access is available for most PCH staff with swipe cards. If you face any issues, please email systems administrator -
  • If you have not  joined the Library you need to do this first by completing the Register with the library form.

Does CAHS Medical  library have a Consumer Health Library?


How many items (books, DVDs, journals) can I borrow & for how long?

  • Maximum of 10 items (books, DVDs) at a time.
  • Loan period is 4 weeks with two more renewals if there are no reservations on the item.
  • Short loan period for high demand items - 1 - 2 weeks

Students on placement borrowing priviledge:

  • Maximum of 5 items (books, DVDs) at a time.
  • Loan period is 2 weeks with one more renewal if there are no reservations on the item.
  • Short loan period for high demand items - 1 - 2 weeks
  • Please return all items to library prior to termination of your employment at CAHS.
  • No inter-library loans.

How do I know when my items are due back and can I renew them?

  • Go to the Library Catalogue
  • Click My account (under 'My Library' on the right)
  • Enter your name and barcode (provided on registration) and click Submit
  • A list of your borrowed items will appear with the due dates
  • Click Renew All or tick the items you wish to renew and click Renew Selected
  • If its your third renewal or the items are overdue, the library management system won't allow renewal as the item/s have become past the overdue date.  Best practice is to renew prior to receiving a notice that the item/s are overdue.
  • Phone the Library on for quick, urgent queries only - 64564212 OR  6456 4209 .  For detailed discussion please email - 

How can I return books/items when the library is closed?

  • There is a RFID self-checkout KIOSK available to users 24/7.  Please follow prompts via KIOSK.  Alternatively leave books (only if loaned from another library) on library trolley with a note next to reference desk.
  • If any issues with self-check in/out KIOSK, please see staff for returning items between 8:30a.m - 3:30pm.

Can I put a hold on a book/DVD/journal that is checked out to someone else?

  • Yes , you can give the details of items to library staff in person, email, OR put in a Book / Chapter Request 

Can I borrow a book from one of the other health libraries?

Books / DVDs / Articles

I have a reference/citation for a journal article - how can I find out if the Library has the article?

Please note:  Library registration is required for Article/book loan requests.

  • Go to homepage  and click on the Journal Title Search tab.
  • Type the title of the journal in the search box. Click Go.
  • Click the find it @CAHS icon next to the relevant journal to see if the Library has access to the required year & issue either online or in print. If not, click 'We'll get it for you via Document Delivery' and complete the online form.
  • If the title doesn't appear you need to place a request via the Article Request/Book / Chapter Request  form found  on the bottom right - hand corner of library homepage.
  • Use the Article Request form for articles.   You must be registered with the library to request articles.  Please note that articles with a cost to the library is to be requested if deemed critical to acute patient care.

How can I find out if the Library has a specific book/DVD?

  • Go to the Library catalogue.
  • Type in keywords or select title from the drop-down menu and type the exact title in the search box. Click Submit.
  • Look under Status to see if the book is available, on loan or not for loan.
  • To limit the search to DVDs click the Advanced Keyword link (under Advanced Search on the right) & choose 'Videos, films' under Material Type, then type your title in the search box & click submit.

Can I request a book the library doesn't have?

  • All CAHS staff can request books and articles from other libraries via the Book / Chapter Request link on the left under Library Services.

Which library do I request a book or journal article from if I work across 2 or more locations?

  • Please make your request for a book or journal article from your home library. If you spend an equal amount of time at each location you need to register at both / all libraries.
  • To register with the CAHS Medical Library complete the Register with the library form on the top left  of homepage.

Can I request  a literature search?

  • Unfortunately, CAHS Library no longer provides this service.  To resume this service, we need more staffing.

I think the Library should have this book/DVD/Journal - can I ask you to purchase it?

How do I order a book/DVD for my department?

  • You will need the cost centre number & authorisation for the purchase. Then fill-in the Dept Book Order form on the bottom right-hand side of Library homepage.
  • We only purchase for departments who do not hold a purchase card.   Please see 'work instruction' PDF below.

Access from Home or Other Sites

CAHS staff with PCH on-site computer log-in can also access the Library's online resources off-site using the same log-in.
  • If your on-site access is not working, please contact HSS ( ICT Service Desk)
  • If your access off-site is not working please follow the directions below.

CAHS staff located at another site, and staff from other WA Health sites temporarily working at PCH will need to apply for EzProxy access via the following steps:

The form can only be accessed onsite:

  • Click on the eHFN-030 Forms link top left of CAHS Hub page.  Please use Internet Explorer (IE) for this function.
  • Click IT Forms on left hand side under Other WA Health Forms
  • Under IT forms-frequently used (middle section) click on Computer access request (eHFN-030).
  • Log-in with your User Name (HE number) and Password used to access your work computer & email.
  • Click Change My Access.
  • From the Application Name menu select EzProxy 
  • Select Perth Children's Hospital.
  • Click Submit (bottom of screen).
  • If you experience any difficulties please contact HSS on 13 44 77
    OR ‚Äč         

    Please allow up to 48 hours for access to be activated by HSS.

Online Access

How can I access the Library's online resources from home / another hospital?

  • CAHS staff with PCH on-site computer log-in can access the Library's online resources off-site using the same log-in.
  • If your log-in is not working off-site please contact HSS ( ICT Service Desk) - 13 44 77
  • CAHS staff located at another site & staff from other WA Health sites temporarily working or studying at PCH will need to apply for EzProxy access - please see our Off-Site Access information on the table above.   

Please allow up to 48 hours for access to be activated by HSS.

I am a student at PCH - how can I access the Library's online resources?

  • If you are a university student you can only access the Library's online resources within the Library.
  • If you are a student completing a PCH/CAHS course, you have full access rights & can access online resources off-site. If you are also a CAHS staff member, log-in using your HE number and password. If not, please contact HSS (ICT Service Desk) - 13 44 77
What resources can I access on my mobile?
  • All of the Library's online resources can be accessed via the internet on mobile devices by CAHS staff. But you get better functionality by using Mobile Apps. To download specific Mobile Apps see our mobile guide: Mobile Resources

Can I download eBooks to read offline?

  • No. Our licensing does not allow eBooks to be downloaded. They are intended to be viewed via the publisher’s website. 


Does the library have an image library?

  • Approximately 2 million images and associated multimedia are available from ClinicalKey alone, and may be used in your PowerPoint presentations or papers. Attribution is required. Activation of personal account is required for any downloads.
  • CAHS has an Media/Communications with an image library, graphic and poster design service and more.